RETURNS
If you are not satisfied with your purchase for any reason, you can return the product within 30 days of purchase. We will provide you with a return shipping label upon your return request. You can choose to exchange the product, return it for store credit, or get a refund to your original payment method.
Please note that returned products must be unworn, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.
Please note that there are exceptions to our return policy stated below:
– Discounted items from a final sale cannot be returned for a refund nor exchanged
– Perishable goods, for example, food and drinks, cannot be returned for a refund nor exchanged
– Beauty products must be returned unused in the original packaging within 14 days of purchase
To return a purchased item, follow the steps below:
1. Email us / Call Us with your order number and state which items you would like to return. We will provide you with a free shipping label.
2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
3. Package the products into their original packaging.
4. Put the products into shipment packaging and stick the provided return shipping label on it.
5. Bring your package to the post or order a free pick-up from your location.
We will need 14 days to process your return and assess it for eligibility. After it has been accepted, we will send you an email and your refund should be in your account within 7 to 14 days depending on your bank.
Shipping Policy
All orders are processed within 1-2 Business Days .
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method | Estimated delivery time | Shipment cost |
FedEx /Ups/UspsStandard | 3-5 business days | Free |
FedEx Two Days | 2 business days | $12.95 |
FedEx Overnight * | 1-2 business days | $19.95 |
We will send you Tracking Details with Shipment Confirmation via email after shipping .
Nexgenics Wholesale Inc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Nexgenics Wholesale Inc is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
For further information do not hesitate to contact us at info@nexgenicsinc.com